Frequently Asked Questions

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MY KEYPAD IS SHOWING TROUBLE, WHAT NOW?

First, read your owners manual. If you can’t find it then look at our links for an online manual.

WHAT NUMBER DO I CALL FOR AFTER HOURS EMERGENCY SERVICE?

601-898-3105

DOES THE ALARM COMPANY SELL DOOR TO DOOR?

No.

WHY SHOULD I HAVE SECURITY SIGNS AND DECALS?

Because the first thing a burglar looks for is a security sign. They target homes without signs.

ARE CAMERA SYSTEMS EFFECTIVE AND AFFORDABLE?

Yes, they are very effective and very affordable. Today’s camera systems use HD 1080p technology for clear, sharp pictures at an inexpensive price.

CAN I VIEW MY CAMERA SYSTEM REMOTELY?

Yes. With a high speed internet connection you can view live and recorded video via a smart phone, tablet, or computer.

CAN I CONTROL MY SECURITY SYSTEM WITH AN APP?

With TOTAL CONNECT Service you can control your system and receive notification of any changes.

CAN I PAY MY BILL BY CREDIT CARD OR BANK DRAFT?

Yes.

WHY DOES THE MONITORING CENTER CALL MY NUMBER FIRST BEFORE CALLING LAW ENFORCEMENT?

For verification purposes the monitoring center calls you first to verify that the signals were not a false alarm. This saves the law enforcement agency a wasted trip.

DO I HAVE TO GET A PERMIT OR REGISTER MY ALARM SYSTEM?

In some cities the answer is yes. Currently Byram is the only local city that requires this.

WILL MY TAC SYSTEM WORK WITHOUT A HOME PHONE LINE?

Yes, with some modification to your system.

WILL MY TAC SYSTEM WORK WITH VOIP (COMCAST, U-VERSE, AND VONAGE)?

No, but the system can be modified to work with cellular technology.

HOW DO I TEST MY TAC SYSTEM?

First, contact the monitoring center, and tell them you want to test your system. Second, arm your system, and open a door or window, and allow the system to sound for 60 seconds. After testing contact the monitoring center. Your system should be tested monthly.

HOW DO I CHANGE MY PASSCODE, PASSWORD, OR CONTACT INFORMATION?

You must contact our office in writing via email, fax, or letter.

"We are very pleased with your service and will definitely recommend you to our friends. Thank you so much for excellent service."

Marnie C., Madison, MS

"Tony, you and your employees were by far the best we dealt during the construction of our new home. Your dedication and effort were unmatched by any other contractor at our house."

Greg B., Madison, MS

"Great work! I appreciate the professionalism of your employees and the fact that they cleaned up behind themselves. I will recommend your company to everybody I know!"

Caroline F., Jackson, MS

"Tony, you have a nice crew. Thank you so much, I love it! It is so simple even I can handle it. Now I can sleep at night."

Martha D., Brandon, MS

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The Alarm Company, Inc.

1716 Hwy 51, Suite I
Madison, MS 39110